Service Standards for Transfer Payment Programs

A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances. Public Safety Canada (PS) has established services standards for all of its transfer payment programs.

PS is committed to adhering to the following transfer payment service standards:

For more information about PS service standards, or to discuss any concerns you may have, please contact your regional office or program sector.

Service Standards

Acknowledging the receipt of a funding request within 10 business days

Communicating a funding decision within 30 weeks of receiving a complete application

Issuing a payment following receipt of all required documentation within 30 business days

Service Performance Metrics

Service Performance Metrics are updated quarterly and are an average result for the below Transfer Payment Programs:

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