National Office for Victims
Please note: Hard copies of the National Office for Victims’ publications are currently unavailable
Due to the COVID-19 pandemic, we are unable to distribute hard-copies of our publications until further notice. However, they remain available online.
The National Office for Victims (NOV) is a central resource that offers information services and referrals to victims of federal offenders. A federal offender is someone who has been sentenced to serve two years or more in federal custody. Whether you are working for a victim services' organization in Canada, have been the victim of a federal offender, or have had a family member become a victim of a federal offender, the NOV can help.
How the National Office for Victims helps
The NOV can answer questions about the federal corrections and conditional release (also known as parole) system. It gives victims of federal offenders a more effective voice by explaining how they can participate in federal corrections and conditional release processes.
The NOV also:
- promotes services provided by the Correctional Service of Canada and the Parole Board of Canada
- represents victims' perspectives in developing communication materials, policy and legislation with government partners
- leads inter-departmental and inter-jurisdictional discussions and policy development sessions on issues related to victims of federal offenders
- works with the provinces and territories to share information and promote existing victims’ services
An important part of the NOV’s mandate is to write, publish and distribute information packages and guides for victims, the organizations that help them, and members of the general public. Its publications include:
- Canadian Victim Bill of Rights Act
- Helping Victims Prepare for the Release of a Federal Offender
- Overview of Federal Corrections and Criminal Justice - Victim-Centred Information and Assistance
- An Information Guide to Assist Victims (Every victim who registers with the Correctional Service of Canada or the Parole Board of Canada receives this comprehensive overview of the federal corrections and conditional release system.)
- Victims of Crime: Staying Informed is a smaller, pocket-sized version of the Information Guide. This booklet is available in:
For more information
Call 1-866-525-0554 free of charge from anywhere in Canada or the United States or email. The NOV will answer your questions or direct you to the federal or provincial program best suited to help. Ask to be added to the NOV’s email distribution list to receive periodic updates. You may also visit the following web pages:
To send and/or receive information from the Correctional Service of Canada and/or the Parole Board of Canada, you may register through the Victims Portal, a secure online service that allows victims and/or their named representative(s), to access information about the offender who harmed them and submit information electronically at any time, such as victim statements, for consideration in case management decisions.
The Canadian Victims Bill of Rights
The Canadian Victims Bill of Rights (CVBR) created four statutory rights for victims of crime: the right to information, protection, participation and to seek restitution. It also provides victims of crime with a way to submit a complaint if they feel that their rights have been infringed or denied by the Public Safety Portfolio.
- The Corrections and Conditional Release Act defines a victim as someone who was harmed or who suffered physical or emotional damage as the result of an offence. If a victim has died, is ill, or is otherwise unable to act for him or herself, the victim's spouse, common-law partner, relative, dependant or anyone who has in law or fact custody or is responsible for the care or support of the victim may request and receive information on behalf of the victim.
- Federal offender
- A federal offender is someone who has been sentenced to two years or more in federal custody. The Correctional Service of Canada is responsible for federal offenders.
- Provincial offenders
- A provincial offender is someone who is serving a sentence of less than two years. The correctional service in the province or territory where the offender was sentenced is responsible for provincial offenders. The Parole Board of Canada may grant, deny or revoke the parole of all offenders except those serving less than two years in Ontario and Quebec. Ontario and Quebec have established provincial parole boards that grant, deny or revoke parole for offenders serving less than two years in their provinces.
National Office for Victims News Releases
Government of Canada supports Victims and Survivors of Crime Week
May 27, 2019
Legislation introduced to strengthen federal corrections and keep communities safe
October 16, 2018
Statement by the Prime Minister of Canada following the swearing-in of the 29th Ministry
November 4, 2015
- More National Office for Victims News Releases
National Office for Victims Publications and Reports
- Public Safety Canada Portfolio Report: Victim Complaint Resolution Mechanism – Canadian Victims Bill of Rights
- Summary Report: National Victims Roundtables on the Right to Information in Federal Corrections and Conditional Release
- National Victims Roundtable on the Right to Protection in Federal Corrections and Conditional Release
- 2018 Corrections and Conditional Release Statistical Overview
- Public Safety Canada Portfolio Report: Victim Complaint Resolution Mechanisms - Canadian Victims Bill of Rights
- More National Office for Victims Publications and Reports
- Date modified: