National Office for Victims

Please note: Hard copies of the National Office for Victims’ publications are currently unavailable

Due to the COVID-19 pandemic, we are unable to distribute hard-copies of our publications until further notice. However, they remain available online.


Contact us


Toll-free: 1-866-525-0554

The National Office for Victims (NOV) is a central resource that offers information services and referrals to victims of federal offenders. A federal offender is someone who has been sentenced to serve two years or more in federal custody. Whether you are working for a victim services' organization in Canada, have been the victim of a federal offender, or have had a family member become a victim of a federal offender, the NOV can help.

How the National Office for Victims helps

The NOV can answer questions about the federal corrections and conditional release (also known as parole) system. It gives victims of federal offenders a more effective voice by explaining how they can participate in federal corrections and conditional release processes.

The NOV also:

  Video - Services for Victims of Crime


An important part of the NOV’s mandate is to write, publish and distribute information packages and guides for victims, the organizations that help them, and members of the general public. Its publications include:

For more information

Call 1-866-525-0554 free of charge from anywhere in Canada or the United States or email. The NOV will answer your questions or direct you to the federal or provincial program best suited to help. Ask to be added to the NOV’s email distribution list to receive periodic updates. You may also visit the following web pages:

To send and/or receive information from the Correctional Service of Canada and/or the Parole Board of Canada, you may register through the Victims Portal, a secure online service that allows victims and/or their named representative(s), to access information about the offender who harmed them and submit information electronically at any time, such as victim statements, for consideration in case management decisions.

The Canadian Victims Bill of Rights

The Canadian Victims Bill of Rights (CVBR) created four statutory rights for victims of crime: the right to information, protection, participation and to seek restitution. It also provides victims of crime with a way to submit a complaint if they feel that their rights have been infringed or denied by the Public Safety Portfolio.

How to Make a Complaint under the Canadian Victims Bill of Rights


The Corrections and Conditional Release Act defines a victim as someone who was harmed or who suffered physical or emotional damage as the result of an offence. If a victim has died, is ill, or is otherwise unable to act for him or herself, the victim's spouse, common-law partner, relative, dependant or anyone who has in law or fact custody or is responsible for the care or support of the victim may request and receive information on behalf of the victim.
Federal offender
A federal offender is someone who has been sentenced to two years or more in federal custody. The Correctional Service of Canada is responsible for federal offenders.
Provincial offenders
A provincial offender is someone who is serving a sentence of less than two years. The correctional service in the province or territory where the offender was sentenced is responsible for provincial offenders. The Parole Board of Canada may grant, deny or revoke the parole of all offenders except those serving less than two years in Ontario and Quebec. Ontario and Quebec have established provincial parole boards that grant, deny or revoke parole for offenders serving less than two years in their provinces.

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